Privacy Policy

Introduction

Eclipse EMR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our correctional electronic medical records platform and related services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and organization details when you register or contact us.
• Protected Health Information (PHI): Medical records and health data processed through our EMR system on behalf of correctional facilities.
• Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.
• Technical Data: IP address, browser type, operating system, and other technical identifiers.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our EMR services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations, including HIPAA and CJIS requirements

HIPAA Compliance

As a provider of healthcare technology services, we are committed to maintaining the privacy and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We enter into Business Associate Agreements (BAAs) with covered entities and implement appropriate administrative, physical, and technical safeguards to protect PHI.

Data Security

We implement industry-standard security measures to protect your information, including encryption at rest and in transit, access controls, audit logging, regular security assessments, and compliance with SOC 2 Type II standards. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For PHI, we follow retention requirements specified in our Business Associate Agreements and applicable regulations.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability

Third-Party Services

We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: